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Regional Transport & Logistics Company

Transforming Agility at Major Regional Shipping Company

A streamlined operating model creates a more productive, joyful environment.

Story

Guiding a leading maritime company to becoming a more agile and efficient organization

A leading regional logistics and shipping company faced complexities arising from decades of growth and change. Recognizing the need to enhance agility and efficiency in the face of growing competition, they partnered with Awaken Group to embark on an organizational restructuring.
Initially, Awaken Group supported them in centralizing its operations in Singapore. Subsequently, they collaborated on a redesign of Group Finance’s operating model, aiming to:

  • Identify Opportunities for Improvement: Conduct a thorough diagnosis to pinpoint areas for enhancement across the organization, encompassing data, systems, people, and processes.
  • Assess Capabilities and Culture: Evaluate the organization’s existing capabilities and identify any cultural challenges that might hinder change.
  • Design a New Operating Model: Develop a new operating model that addresses the issues identified through the diagnosis and analysis, fostering greater efficiency and agility.

Approach

A collaborative approach was taken to design a new, tailored operating model

Implementing a collaborative approach to drive transformation

Awaken partnered closely with our client’s leadership to steer the transformation process. This collaboration extended beyond just developing transformation initiatives; but actively supporting HR in recruiting key leadership positions crucial to the restructuring effort.

Employing a holistic approach to identify improvement opportunities

A comprehensive, employee-focused discovery process revealed critical process, leadership, and technological challenges within the organization. Maturity assessments and industry benchmarking further highlighted key areas for organizational enhancement.

Crafting a tailored operating model based on in-depth insights

Leveraging a newly acquired understanding of our client’s unique needs, capabilities, and challenges, we collaborated closely with the company to design and co-create an innovative operating model which addresses the key pain points identified during the discovery phase.

Impact

Higher levels of autonomy and agility enabled major improvements in employee productivity and satisfaction

Embracing Positive Change

The organization’s transformation brought significant positive results. Employees welcomed the changes and saw real benefits from the restructuring. Their support played a crucial role in implementing the regional leaders’ recommendations.

Boosting Client Experience

The improved structural alignment greatly enhanced the customer experience. Streamlined decision-making at both central and regional levels allowed the company to respond faster to customer needs, saving valuable time for clients.

Empowering Employees

The new operating model increased operational responsiveness and efficiency. Employees gained more autonomy, creating a dynamic work environment. Staff found their jobs more rewarding, which boosted job satisfaction and productivity across the organization.

Large Family FMCG & Retail Business

Transforming Culture and Mindset for a Successful Exit

Helping a 100+ year old legacy enterprise stay rooted in its DNA, while professionalizing to realize greater value.