Public sector Design Thinking specialist
Jason Chan is Advocate and Manager at Awaken Group. Jason has more than 7 years experience in Design Thinking and user-centred design of policies, strategies and experience design. These range from facilitating discussions with senior management around user-centric design in policy and service delivery, to managing large scale projects on complex issues involving multiple agencies.
Jason is passionate about using good design to improve user experience and environment. He has managed projects with government agencies like Housing & Development Board (HDB) and Ngee Ann Poly to design transformative experiences.
While with the Prime Minister’s Office (Public Service Division) in Singapore, Jason was one of the first to apply Design Thinking in the area of coordination. He helped design policies and processes to improve coordination among multiple stakeholders, and has developed protocols and guides to help frontline staff serve in a more customer-centric way.
Past experiences include Ministry of Manpower, Ministry of Community Development, Youth and Sports.
Jason holds a B, Soc.Sci (Hons) in Sociology from the National University of Singapore. He also graduated from the ESADE’s Business School executive programme on Design Thinking for Business Innovation.
Transformation Design to Jason is about melding purpose with creative design, to transform people’s lives for the better. As Advocate, Jason is passionate about championing beautiful design to improve everyday experiences.
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